Thank you for using KOCCHI. This page answers common questions and explains how to contact us.
Q. How do I add members?
A. Create a group and share the invite code — the other person just joins with that code. No complex setup.
Q. How are direction and distance calculated?
A. Direction uses GPS and the compass; distance uses GPS (and, between supported devices, is more precise at close range).
Q. Is my location always shared?
A. No. Your location is shared only while you have sharing on and the App is open in the foreground. It is not shared in the background.
Q. How do I stop sharing, leave a group, or delete my data?
A. You can stop sharing anytime in the App. Leaving a group removes your location and member information. To request data deletion, email us below.
Q. How do I remove ads?
A. Subscribe to Premium to remove ads and unlock features such as multiple groups and up to 100 members.
Q. I'm not receiving notifications
A. Check that notifications for the App are allowed in your device settings. If the issue persists, contact us below.
Q. Which languages are supported?
A. Japanese, English, Korean, Simplified Chinese, Traditional Chinese, Spanish, Portuguese, French, German and Italian (10 languages).
YokkoLab Support
Email: support@yokkolab.com
We aim to reply within 5 business days of receiving your message.